There are a multitude of ways to use Twitter and plenty of examples of both good and bad uses. There is plenty of evidence that 140 characters is plenty of room for engaging with your peers, clients and the brands you do business with. While we grow tired of the irresponsible yelling from time to time – the good examples do clearly illustrate how effective this channel really is for efficient and real time interactions.
I came across this from Bill Winterberg in my morning reading and thought it was an ideal illustration of both customer and provider. Especially that AWeber (and I am not a user of their platform – I use, ahem, the solution that gives me banana breaks) was prompt and communicative in responding and reminded everyone, not just Bill, that they have a AWeber live status dashboard for checking on performance and issues.
Twitter and Customer Service
— Bill Winterberg CFP® (@BillWinterberg) July 28, 2015