Please drop by Susan Weiner’s blog on Investment Writing. I’ve guest posted on dealing anger, conflict and hateful speech online.
Responding to Conversations with Conflict Online
Unpleasant, angry, and hateful speech doesn’t get the attention it deserves in discussions of social media. If you plan ahead, you can handle these situations better. This preparation will make your reaction much more thoughtful when you tackle vitriol in your digital spaces. When I say “digital spaces,” I include blogs and the online communities of Facebook, Google+, and LinkedIn. I’m not including communities that you create specifically to discuss your business services.
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